Sprintbiz.com | Wholesale
| Products and Services | Branding
| Operator Services
Operator Services
Sprint Wholesale enables you to offer customers complete operator services under your own brand name. Choose from an array of services that can help increase your revenues and brand image while enhancing customer perception of your value.
Delivered via a "live" operator or an automated voice response unit, services include automated and customized call handling, international calls, and numerous billing and fraud protection features. Product options allow you to offer customers high-value assistance through call completion and international call placement. Sprint owns and manages its operator call centers to assure high service quality. All operators receive extensive, ongoing training to produce a positive experience for your customers.
Features
Sprint Wholesale Operator ServicesSM give you and your customers a complete feature set.
- Mechanized calling card services and automated operator services, including collect, and third-party billed calls
- Customized scripts for call handling by a voice response unit
- Validation of calling card, collect and third-party charges to reduce fraud
- Your company name in the call greeting and closing
- Destinations include: interLATA, intraLATA, intrastate, interstate, and international
- Call types include: station-to-station, person-to-person, busy line verify/emergency interrupt, problem assistance, and directory assistance
- Caller billing options include: collect, LEC calling card, third-party charge, and Sprint Wholesale FONCARDSM with toll-free access
- Billing and collection agreements with all major local exchange carriers offered by Sprint's billing vendor
- Call detail records provided weekly on CD-ROM to your billing vendor
- Custom or Sprint-tariffed rates for quotes and billing
- Highly reliable Sprint network carries all operator services calls
- Branding and customized call handling
- Operator assistance for referral information, national and international directory assistance, busy line verify and emergency interrupt, and general assistance for international calls
- Agent Information Database (AIDB) provides city NPA-NXX information, dialing instructions, country/city code information, off-shore access numbers, and instructions for emergency assistance
- Billing services for recording and reformatting call detail records (CDR) using EMI format provided weekly on CD-ROM
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Benefits
Enhance your business with the advantages offered by Sprint Wholesale Operator Services.
- Increase competitiveness and deliver more value to customers with a full range of operator services
- Generate higher revenues by applying your custom rates for call rating and rate quotes
- Improve your revenue collection by rating and out-clearing all calls through your existing billing vendor or the Sprint vendor
- Enhance brand image through operator calls handled with your company name
- Reduce lost income and fraud with real-time validation of calling cards, collect, and third-party numbers
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Applications
Sprint Wholesale Operator Services are part of a complete product suite that can help enhance your brand image, generate new revenues, and improve customer retention.
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Availability
Sprint Wholesale Operator Services are available from all domestic locations within the United States, except for traffic originating from Alaska. Sprint Wholesale private branded Operator Services requires private branding certification.
For more information about Sprint Wholesale Operator Services, talk to your Sprint account representative today, or call 1 800 788-3240.
Click here to download PDF version of product page.
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