Sprintbiz.com | Wholesale | Products | E-Business | Desktop Manager
Desktop Manager
Sprint DeskTop ManagerSM provides a web-based, real-time interface to Sprint customer databases and resources, empowering you to increase revenues and improve customer service now. Using just your PC and web browser, you can perform a variety of order and maintenance functions on your customer accounts — free of charge*.
You can speed orders, save time, and prevent mistakes from interfering with service. Access to real-time information will enable your employees to answer customer questions immediately. Sprint DeskTop Manager can be used 24-hours a day, by any employee you choose — even via remote access.
Features
The advanced features of Sprint DeskTop Manager simplify management of your customer accounts.
- Real-time access to view, change, add, delete, or block services for ANIs, toll-free numbers, and FONCARDs
- 24x7 availability with remote access over Dial IP, Dedicated IP, or frame relay links
- Security protects the privacy of customer information
- Private email with digital signatures and encryption controls orders
- Batch file transfer sends orders and maintenance information
- Reports list errors in batch files
- Management reports present key statistics on your order activity
- Sprint-led DeskTop Manager training supports your employees
- Online access to the Sprint Wholesale Handbook provides key information on products, methods and procedures, record layouts, and service level agreement
back to top
Benefits
Sprint DeskTop Manager can deliver these e-business advantages:
- Earn revenues faster with direct activation of customer accounts
- Gain better control of service orders with secure, convenient submission
- Improve profits with fast, free order processing
- Enable round-the-clock customer service with 24x7 availability of customer accounts
- Increase employee productivity and accuracy with automated systems, user training and online resources
back to top
Applications
Sprint DeskTop Manager is tailored to speed and simplify common customer requests.
- Add new ANIs or review orders already placed
- Add or cancel orders for toll-free services
- Enter or change FONCARDSM assignments; block previously assigned numbers
back to top
Availability
Sprint DeskTop Manager is available to Sprint customers at no charge.*
For more information about Sprint DeskTop Manager, talk to your Sprint account representative today, or call 1 800 788-3240.
*Some restrictions may apply. Contact your Sprint account representative for information.
Click here to download a PDF version of product page.
back to top
