Sprintbiz.com | Products and Services | Managed Network Services | Support
Managed Network Services: Support
Managing a Frame Relay or IP network with a large number of remote sites can put a strain on any company's technical staff. When you let Sprint manage your network, you can get reliable support services and off-hours intervention. Sprint Managed Network Services solutions can allow your IT resources to support strategic business goals. Support features of Sprint Managed Network Services include:
- Device installation/project management
- Broad protocol and application support
- Vendor and transport agnostic monitoring and management
- Managed implementation
- Managed IP Telephony and Managed Voice
- Managed Security Solutions
- Customer Premise Equipment Maintenance
- Global Management
Backed up by Service Level Agreements
When you team with Sprint, you're gaining access to one of the world's most advanced Internet backbones, which offers you exceptional reliability. Sprint can meet specified network requirements and back them with industry leading Service Level Agreements. We measure actual compliance against the contract-based Service Level Agreements on a monthly basis, in up to four areas:
- Implementation performance
- Site availability
- Network Change Request (NCR)
- Relationship SLAs
Additionally, Sprint can provide reports on its SLA compliance in the web-based portal. If necessary, credits will be automatically applied to the invoice if performance objectives are not met.
Sprint is committed to providing exceptional service. We stand behind our world-class network and team of professionals so we can perform for your business.
