Sprintbiz.com | Products and Services | Managed Network Services | Service Components | Fault Isolation Management
Fault Isolation Management
One of the primary reasons why customers choose Sprint Managed Network Services is peace of mind. For the enterprise network today, faults must be identified and isolated quickly. The network operation functions include:
- Trouble ticket initiation when network alarm occurs or a customer call is received
- Troubleshooting to isolate the problem
- Problem resolution through Sprint engineers or dispatch of the service provider
- Proactive customer notification with status-reporting and tracking to resolution
Fault management provides users the ability to report, monitor, and track alarms and events that impact their services.
The Sprint Managed Network Service Center (MNSC) is your single point of contact online for network maintenance issues should they arise, so you're not spending time chasing down trouble tickets through multiple contacts and vendors. Sprint has your network covered.
Gain a single point of contact for your network issues
The Sprint Managed Network Service Center (MNSC) can be your single point of contact for network maintenance issues should they arise, so you're not spending time chasing down trouble tickets through multiple contacts and vendors. Sprint can have all your bases covered.
Sprint owns responsibility for the day-to-day management operations of the network. Sprint refers trouble resolution of performance related issues back to the client to work with the network carriers. If the client requires Sprint to resolve performance issues, Sprint can perform this work on a time and materials basis.
