Sprint Business: Customer Support: Product Support: IP Services: Dial Internet Access

Dial Internet Access: Downloads

New Sprint Remote Access Client available

Beginning March 8, 2004, Sprint will be launching a new Sprint Remote Access Client (version 3.5). The new client will require a complete install to replace your existing dialer. The benefits include the following:

US local number look up
Optional U.S. roaming

System Requirements – Windows

The minimum operating requirements for the Sprint Remote Access Client on a personal computer are:

Windows 98, Windows ME, Windows NT, Windows 2000, or Windows XP operating systems
3.0 MB free disk space
Pentium 150 Mhz processor minimum, 233 Mhz processor recommended
32MB RAM minimum, 64 MB RAM recommended
Microsoft TCP/IP protocol installed
Microsoft Dial Up Networking (DUN) version 1.3 or higher installed
Modem or ISDN adapter

System Configuration

Most PCs are likely to be equipped with the necessary tools to utilize the Sprint Remote Access Client software packages. If you are unsure about your computer system, please print the "read me" file during the dialer installation process.

Software Installation – Windows

Downloading the Sprint Remote Access Client is available free of charge. Instructions for downloading are as follows:

After clicking on the link below, your browser will respond with a dialog box asking you to "Save the file." Click on "Save" and remember the file name and location.
Open Windows Explorer (File Manager) to go directly to the location where you saved the file, and locate the Sprint_Remote_Access.zip file.
Unzip the file to a directory of your choice.
Install the dialer and performance reporting clients.
Review the user guide included for instructions on how to use the Sprint Remote Access dialer.

New Users
The link below is for the Sprint 3.5 version client and is available for Sprint customers to download off the web. If you do not already have the Sprint Remote Access client installed or the Sprint Internet Dialer, click here to download the Sprint 3.5 install for new users. The download for new users will not uninstall an older version of Sprint Remote Access.

Existing Users
For customers with older versions of the Sprint Remote Access client the link below provides a Sprint 3.5 version client install that will initiate uninstall of the standard Sprint Remote Access Client (versions 2.3 and 2.4). Users will need their user ID and password available for entry after upgrading to the Sprint Remote Access Client 3.5 version.

Customers with customized versions of the Sprint Remote Access Client will be contacted at a future date to arrange for a replacement of a customized client. Sprint Internet dialer users will not be prompted to uninstall and will need to manually uninstall the Sprint Internet dialer. Please refer to the FAQ section for more detailed information.

If you are an existing user, click here to download the Sprint 3.5 install for users with legacy clients.

Additional information
For the latest aids and information reference, please click here to read frequently asked questions on the Sprint Remote Access 3.5 migration.

Update Software

The dialer software will automatically download the latest version of the software for you. Alternatively, when connected to the Internet you can also update the dialer software by clicking on the "Update Software" command under the "File" menu.

Updates

Update Access Numbers

The Sprint Remote Access Client contains an access number list. As Sprint adds new access numbers or existing access numbers change, an up-to-date access number list is kept on the Internet. The dialer software will automatically download the updated access number list for you. Alternatively, when connected to the Internet you can check for new numbers by clicking on the "Update Phonebook" command under the "File" menu.