There are hundreds of features available with any PBX system — ranging from the basic to the highly sophisticated — that can help businesses improve employee effectiveness, ensure customer satisfaction, and improve network effectiveness. Following are a few of the many features available.

Improve Employee Effectiveness
Ensure Customer Satisfaction
Improve Network Effectiveness

Improve Employee Effectiveness

These features will help businesses improve employee productivity by helping them reduce the amount of time they spend on tasks, reach each other more easily, and work together more efficiently.
 

Feature	Description	Business Advantages
Conference Call	Enables the attendant to add  inside and outside parties to   a call until a preset system limit (up to six parties) is reached.	Employees can conduct meetings regardless of time or location and save travel time.
Call Detail Recording	Records information about  selected types of calls for management and cost control.	Employees save time by not having to go through calls and determine their origination.
Call Forwarding	Forwards calls automatically  inside or outside the office   after a predetermined number of rings.	Employees can be at different locations and still be able to receive all their calls.
Call Waiting	Gives a special signal to notify the user on a call that another call has come through.	Employees are able to take multiple calls at the same time and resolve issues quickly.
ISDN	Enables lines to simultaneously handle voice, data, graphics, and video.	Employees are able to perform data applications, such as telecommuting and file sharing, while they use their phones and faxes.

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Ensure Customer Satisfaction

These features help businesses maintain high-quality customer service.
 

Feature	Description	Business Advantages
Automated Attendant	Answers incoming calls and prompts callers to dial an extension or leave a voicemail message without the help of an operator.	Customers can get information quickly and easily at any time.
		Information is always given in a professional manner.
Automatic Call Distribution (ACD)	Routes calls to the representative that has been idle the longest.	Customers' wait time is reduced because calls are handled more productively.
Direct Inward Calling (DID)	Lets incoming calls bypass the attendant and ring directly to a specific station.	Customers can reach a line directly without going through an operator or dialing several numbers.
Music on Hold	Plays music while a caller waits for the next available operator.	Customers' wait time is more pleasant.

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Improve Network Effectiveness

These features help businesses get the most out of their networks.
 

Feature	Description	Business Advantages
Class of Service Restrictions	Controls access to certain services or shared resources.	There is no unauthorized use of services and resources.
Database Redundancy	Protects against loss of data.	Businesses don't lose crucial data.
	Can dump instructions stored on one circuit card to another card.
Power-Fail Transfer	Ensures that communication paths remain active during a power failure with an uninterruptible power supply (UPS).	Businesses can continue operations even during a power outage.
		Businesses can continue operations even during a power outage.
	Allows sharing of the switching load.
System Redundancy	Allows another processor to take over all system functions during a power outage.

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