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Applications
Sprint Centurion Service delivers benefits for businesses
of all sizes. It greatly reduces the inconveniences
and expenses that downtime creates and ensures that
businesses operate as effectively and efficiently as
possible. The following examples illustrate how Sprint
Centurion Service has positively impacted companies
within the healthcare and banking industries.
Healthcare
Banking
Healthcare
After a series of acquisitions, an eastern healthcare
conglomerate expanded its operations to include more
than 30 different locations within an area over 1,000
square miles in size. As a result, the company's maintenance
vendor was unable to provide universal support to all
of these locations.
As the company found itself in need of a more responsive
maintenance program, Sprint Centurion Service delivered
results. Sprint's Centurion Service Custom Plan was
able to provide the following benefits:
- Single source provider with certified technicians
and trained support staff located throughout the organization's
service area.
- Response time within one hour for critical outages,
minimizing disruptions in the event of a breakdown.
- Remote monitoring of the company's data and PBX
communications system immediately informs Sprint of
problems thus reducing downtime with the system and
increasing overall productivity.
Today, as this healthcare organization continues to
grow, their Centurion Service plan continues to provide
reliability and responsiveness when they need it.
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Banking
When two large financial institutions in North Carolina
decided to merge, they were concerned with integrating
all of their communications for an increased workload.
Prior to merging, the two banks had been utilizing
different network configurations. Each had separate
voice and data systems to support the numerous branch
locations their bank maintained. Sprint's wide area
networking capability and customized Sprint Centurion
Service allowed the two separate banks to integrate
all of their communications systems into one self-contained
system that includes over 28 networked PBXs and more
than 600 individual locations.
Sprint also designed a Centurion Service Custom Plan
that offered the bank an outsourced technical help desk
staffed with Sprint technicians. This outsourcing arrangement
improved troubleshooting capabilities and proved to
be cost-efficient.
With a complete maintenance plan provided by Centurion
Service, bank employees can rely on their communications
system to continue to meet their customers' needs.
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