|
|
Terms
Voice
LineGuard Terms and Conditions
Data LineGuard Terms and Conditions
Voice Lineguard Terms and Conditions
Performance
and Maintenance
|
|
Sprint
agrees to maintain and repair inside wire and
telephone jacks and to provide trouble isolation
of customer-owned telephone and peripheral customer-owned
equipment for business customers who are paying
the monthly maintenance charge for each access
line. |
Inside
Wire
|
|
"Inside
wire" means the telephone wire within your
business and the wire located outside of your
business to the point where it connects to the
Network Interface Device (NID) or business facility.
The NID and/or business protector equipment and
any wiring on your property leading up to the
NID/protector is owned by Sprint. Customer-owned
telephone instruments
and/or peripheral equipment such as modems, FAX
machines, answering machines, or burglar alarms
that may be connected to a telephone jack are
not included in the definition of "inside wire."
|
LineGuard
Service Benefits
|
|
LineGuard
Service covers repair and replacement of any
faulty inside wiring or jacks that result from
standard wear and tear or deterioration by the
elements. LineGuard will cover all extensions
of the same access line located on contiguous
property. In some instances, it may be necessary
to relocate the inside wire during repair. For
example, if it is determined that the trouble
is in your inside wire that runs through your
attic, repair of your inside wire may be handled
by re-routing the wire rather than repairing
the defective wire in the attic.
|
Non-Owner
Occupied Realty
|
|
Customers
who conduct business in a non-owned facility
are responsible for contacting their landlord
or owner. Sprint is not responsible for notifying
the building owner.
|
Exclusions
|
|
LineGuard
does not cover damage to your inside wire and
jacks that is the result of fire or acts of God
like hurricanes, tornadoes, earthquakes, and/or
flooding that may destroy the premises or cause
irreparable damage. You should consult your insurance
carrier for potential coverage of damage from
these causes. |
| |
|
LineGuard
service excludes inside wire and jacks in boats,
tents, trailers, recreation vehicles, and any
temporarily located vehicles. |
| |
|
LineGuard
service excludes the maintenance and repair of
inside wire, which does not meet Sprint's technical
standards or installation guidelines. Wiring must
be in working condition at the time LineGuard
coverage is initiated. |
| |
|
LineGuard excludes the activation and re-activation
of jacks, relocation of jacks, replacement or
installation of inside wire, or any current existing
repair problems known but not reported at the
time LineGuard coverage is initiated. |
| |
|
LineGuard service excludes crosstalk between two
lines on four-conductor non-twisted wire.
|
| |
|
LineGuard
service excludes customer-owned telephone instruments,
telecommunication peripheral equipment (e.g.,
external bells, answering machines, etc.) and
telephone cords between the telephone instrument,
equipment, jack or other connections on the premises.
LineGuard service excludes the coverage of Category
five cable. |
Burglar Alarm Systems
|
|
When
a Sprint technician isolates the trouble to the
customer's burglar alarm system, the customer
will be advised that the burglar alarm system
is the cause of their access line service problem
and that the alarm has been disconnected in order
to restore the access line service. It is the
customer's responsibility to immediately have
the burglar alarm repaired. Sprint will not be
liable for any damages resulting from the alarm
being disconnected. |
| |
|
If within a thirty-day period, this same customer
reports access line trouble and a Sprint technician
isolates the trouble to the customer's burglar
alarm system, the technician will determine whether
or not the customer has taken the initiative to
have the alarm system repaired before the alarm
system was reconnected to the telephone access
line and will determine whether a trouble isolation
charge will be assessed against the customer. |
Payment and Changes in Terms and Conditions
|
|
LineGuard
will be billed at Sprint's current rate of $3.95
per month. Sprint may elect to change the terms
and conditions, including the price, under which
LineGuard is provided. You will be notified in
advance of any changes. If you elect to cancel
LineGuard under the changed terms and conditions,
it is your responsibility to notify Sprint.
|
Limitations of Remedies and Liabilities
|
|
Sprint's
liability to the customer for damages, regardless
of the form of action, shall not exceed the lesser
of: a) actual damages which are proven, or b)
two years' charges for LineGuard. Sprint shall
not be liable in any way for delay, failure in
performance, loss or damage due to any cause beyond
its reasonable control. SPRINT SHALL NOT BE LIABLE
FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING
WITHOUT LIMITATION, LOSS OF PROFITS, AND LOSS
DAMAGE OR EXPENSE DIRECTLY ARISING FROM THE CUSTOMER'S
USE OF OR INABILITY TO USE THE INSTALLED OR REPAIRED
PREMISE WIRING, EITHER SEPARATELY OR IN COMBINATION
WITH OTHER EQUIPMENT. |
| |
|
This agreement shall remain in effect for as long
as LineGuard is offered by Sprint and as long
as you pay the charges for the service, or until
you advise Sprint to discontinue the service.
|
| |
|
These
terms and conditions shall be interpreted under
the laws of the state where the Sprint customer
receives service. Orders for LineGuard may be
taken over the telephone. |
| |
|
SPRINT
DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING
WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE.
|
Data LineGuard Terms and Conditions
Performance and Maintenance
|
|
Sprint
agrees to maintain and repair inside data
wire and data terminal jacks and
to provide trouble isolation of customer-owned
data terminal and peripheral customer-owned
equipment for business customers who are
paying the monthly maintenance charge for
each data line.
|
Inside Data Wire
|
|
"Inside
data wire" means the data terminal
data wire within your business and the data
wire located outside of your business to
the point where it connects to the Network
Interface Device (NID) or business facility.
The NID and/or business protector equipment
and any wiring on your property leading
up to the NID/protector is owned by Sprint.
Customer-owned data terminals and other
types of equipment that may be connected
to a data terminal jack are not included
in the definition of "inside data wire."
|
Data LineGuard
Service
Benefits
|
|
Data
LineGuard Service covers repair and replacement
of any faulty inside wiring or jacks that
result from standard wear and tear or deterioration
by the elements. Data LineGuard will cover
all extensions of the same data line located
on contiguous property. In some instances,
it may be necessary to relocate the inside
data wire during repair. For example, if
it is determined that the trouble is in
a full conduit, repair of your inside data
wire may be handled by re-routing the data
wire.
|
Non-Owner
Occupied Realty
|
|
Customers
who conduct business in a non-owned facility
are responsible for contacting their landlord
or owner. Sprint is not responsible for
notifying the building owner.
|
Exclusions
|
|
Data
LineGuard does not cover damage to your inside
data wire and jacks that is the result of
fire or acts of God like hurricanes, tornadoes,
earthquakes, and/or flooding that may destroy
the premises or cause irreparable damage.
You should consult your insurance carrier
for potential coverage of damage from these
causes. |
|
|
Data
LineGuard service excludes inside data wire
and jacks in boats, tents, trailers, recreation
vehicles, and any temporarily located vehicles.
|
|
|
Data
LineGuard service excludes the maintenance
and repair of inside data wire, which does
not meet Sprint's technical standards or
installation guidelines. Wiring must be
in working condition at the time Data LineGuard
coverage is initiated.
|
|
|
Data LineGuard excludes the activation and
re-activation of jacks, relocation of jacks,
replacement or installation of inside data
wire, or any current existing repair problems
known but not reported at the time Data
LineGuard coverage is initiated.
|
|
|
Data LineGuard service excludes crosstalk
between two lines on four-conductor non-twisted
data wire.
|
|
|
Data LineGuard service excludes customer
owned data terminal instruments, telecommunication
peripheral equipment (e.g., external bells,
answering machines, etc.) and data terminal
cords between the data terminal instrument,
equipment, jack or other connections on
the premises.
|
|
|
Data
LineGuard service excludes troubles to the
customer's burglar alarm system.
|
Payment and Changes in Terms and Conditions
|
|
Data
LineGuard will be billed at Sprint's current
rate of $5.45 per month. Sprint may elect
to change the terms and conditions, including
the price, under which Data LineGuard is
provided. You will be notified in advance
of any changes. If you elect to cancel Data
LineGuard under the changed terms and conditions,
it is your responsibility to notify Sprint.
|
Limitations of Remedies and Liabilities
|
|
Sprint's
liability to the customer for damages, regardless
of the form of action, shall not exceed
the lesser of: a) actual damages which are
proven, or b) two years' charges for Data
LineGuard . Sprint shall not be liable in
any way for delay, failure in performance,
loss or damage due to any cause beyond its
reasonable control.
SPRINT SHALL NOT BE LIABLE FOR ANY INCIDENTAL
OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT
LIMITATION, LOSS OF PROFITS, AND LOSS DAMAGE
OR EXPENSE DIRECTLY ARISING FROM THE CUSTOMER'S
USE OF OR INABILITY TO USE THE INSTALLED
OR REPAIRED PREMISE WIRING, EITHER SEPARATELY
OR IN COMBINATION WITH OTHER EQUIPMENT.
|
|
|
This agreement shall remain in effect for
as long as Data LineGuard is offered by
Sprint and as long as you pay the charges
for the service, or until you advise Sprint
to discontinue the service.
|
|
|
These
terms and conditions shall be interpreted
under the laws of the state where the Sprint
customer receives service. Orders for Data
LineGuard may be taken over the data terminal.
|
|
|
SPRINT DISCLAIMS ANY AND ALL IMPLIED WARRANTIES,
INCLUDING WITHOUT LIMITATION, WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.
|
Back to top
|
|
