Sprint IVR (Integrated Voice Response)

Overview

Automation to improve customer service.

When customers call your business, they want information, not a busy signal. They don't want to be put on "indefinite hold." Even if they call at 2:00 a.m., they expect immediate attention and customer service. That's just one reason your business should consider Interactive Voice Response (IVR) systems from Sprint.

Not every call that comes through requires the personal attention of your agents. When customers want routine information, let the convenience of automation work for you. IVR systems allow your customers to access you at all times, so they can get the information they need when they need it.

IVR systems allow people to communicate with computers through telephones, thereby opening up almost limitless opportunities for new and enhanced customer service. Imagine if your agents could handle more of the important calls and leave the routine questions to the IVR system -- or if your system could route the call to the most appropriate agent for the caller's needs (i.e. to a bilingual agent).

From simple information access systems that answer calls and offer basic menu selections to highly sophisticated, fully interactive, database-driven applications, businesses of all kinds are taking advantage of IVR. Here are some examples:

Banks and Financial Institutions -- Customers can check their account balances and make financial transactions.
Universities -- Students can follow up on financial aid or enroll in classes.
Airlines -- Customers can get immediate answers -- information on arriving and departing flights, delayed flights, weather conditions, and more.
Retailers -- Customers place orders and check on order status.
Utilities -- Clients can place an emergency repair order or order new service be turned on.
Newspapers -- Customers can subscribe or cancel subscriptions.
Theaters -- Movie-goers can call to see what's playing and can purchase tickets with credit cards.
Restaurants -- Diners may make reservations, get directions or check the menu.

These are just a few applications. Sprint makes these complex systems easy to use. We offer IVR systems from some of the industry's finest manufacturers, Nortel and InterVoice, and we work with you to custom design your system. Our expert service and technical teams deliver turnkey installation, and a training, maintenance and financing package that works for your business and your budget.

For an IVR system designed to fit your needs, the smart call is to call Sprint.