Service Level Agreements

Although we're sure that you'll come to trust and depend on frame relay for your data transmission needs, we know that you need firm and specific guarantees. That's why we give our new customers (or existing customers that extend contract terms) service level agreements (SLAs), backed by credits, to guarantee that our frame relay service meets the performance criteria that we promise. The following SLAs are available with your Sprint Frame Relay Service.

Port Availablity
Permanent Virtual Circuit (PVC) Delay
Frame Delivery Rate

Port Availability

Sprint offers the following port availability for the following types of access:

• 100 percent end-to-end Sprint-provided enhanced metropolitan-area Synchronous Optical Network (SONET).
• 99 percent end-to-end Sprint-provided non-enhanced metropolitan-area SONET access or dedicated local access.
• 100 percent POP-to-POP availability for each port that utilizes customer-provided local access.

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Permanent Virtual Circuit (PVC) Delay

The service level agreement for PVC delay varies by speed and class of service.
 

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Frame Delivery Rate

Sprint will maintain 99.9 percent or greater frame delivery rate for all committed information rate (CIR) permanent virtual circuits.

Service level agreements may not be available in your area. For more details, please contact Sprint.

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