Features

Every business has different business needs. That's why Centrex lets you decide what's best for your business. With Sprint Centrex, you can choose from a comprehensive list of convenient features and create the feature package that best meets your specific business needs.

Listed below are standard and advanced Centrex features. Advanced features typically require a Meridian Business Set (MBS).

Conferencing Features
Stay-in-Touch Features
Convenience Features
Call Distribution Features
System Features
Station Features
Attendant Features

Conferencing Features

These features will help you:

• Improve employee effectiveness. These features let your employees meet regardless of time or location and deal with issues more quickly and efficiently.
• Reduce costs. You'll save the cost of face-to-face meetings.

Conferencing Features		Description
Meet-me conference		Allows user to establish a conference call for up to 30 users for a designated time by calling a pre-determined number.
Station controlled conference		Allows user to establish a conference call for three to 30 stations without the use of an attendant.
Three-way calling/Call transfer		Allows user to: -Establish a three-party connection without an attendant.
		- Place the original party on hold and talk alternately with a second party.
		- Have a conference call with both parties.
		- Transfer the original party to another party at any location within or outside of the office.

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Stay-in-Touch Features

These features will help you:

• Improve employee effectiveness. Employees are able to reach each other easily.
• Ensure customer satisfaction. Your customers find employees more accessible and are more likely to reach the appropriate person.
• Increase sales. Important potential sales calls won't be missed because employees are reached easily.

Stay-in-Touch Features	Description
Call back queuing/ ring again	Informs user when a line is no longer busy. The user is then automatically connected to the desired number.
Call forwarding — universal, busy and no answer	Calls are automatically forwarded to a predetermined telephone number inside or outside of the office either on all calls, and/or busy calls, and/or calls not answered.
Call park	Allows user to hold one call against his or her own extension number. Call can be retrieved from any station by dialing the retrieval code and the number where the call is parked.
Call waiting	Notifies the occupied line, by tone, that there is an incoming call waiting.
Call waiting-originating	Allows a user to initiate a call waiting tone on a busy station.
Call waiting-exempt	Allows a user to prevent a telephone line from implementing the call waiting originating feature.

Convenience Features

These features will help you:

• Improve employee effectiveness. Allows employees to work more quickly by reducing the amount of time they spend on tasks such as looking up and dialing numbers and redialing busy numbers.

Convenience Features	Description
Automatic dial	Allows user to call a frequently dialed number by pressing the assigned feature key.
Executive busy override	Allows user to gain access to a busy station by flashing the hook switch during a busy tone and dialing the assigned feature code, or pressing a key on a MBS.
Executive busy override-exempt	Specifies the line cannot have override activated against it by an Executive Busy Override line.
Call pick-up	Allows user to answer incoming calls for other stations within a customer group.
Four-digit dial (also station-to-station or abbreviated dialing)	Allows the customer to use abbreviated dialing (i.e., the last four digits of a telephone number) within the Centrex customer group.
Permanent hold	Allows user to put calls on hold when a hold button is not available.
Speed calling	Permits users to establish a one- or two-digit number dialing code for designated numbers and not have to dial the whole number. - Short Speed Calling has a 10 number capacity. - The long version has a 30, 50 or 70 number capacity.

Call Distribution Features

These features will help you:

• Ensure customer satisfaction. Customers do not have to wait for extended periods of time because the likelihood of incoming calls getting through and being answered is increased.

Call Distribution Features	Description
Uniform Call Distribution (UCD)	Handles large volumes of incoming calls efficiently by distributing them equally among a group.
Call hunt (rotary)	Allows a series of telephone numbers to be organized so that if the first line is busy, the incoming call will go to the second line. If the second line is busy, the call will go to the third line and so on.

System Features

These features will help you:

• Improve employee effectiveness. Employees are more accessible to each other and able to resolve issues quickly.
• Ensure customer satisfaction. Customers are more likely to reach the appropriate person.

Station Features

These features will help you:

• Improve employee effectiveness. Employees are able to reach each other easily and resolve business issues quickly.
• Ensure customer satisfaction. Customers are able to reach employees easily.
• Reduce costs. You'll save the cost of face-to-face meetings.

Attendant Features

These features will help you:

• Ensure customer satisfaction. Attendants are able to handle calls more effectively, so customers can reach the appropriate person quickly and easily.
• Increase sales. You're less likely to miss important potential sales calls.

Attendant Features	Description
Attendant camp-on	Allows the attendant to extend an incoming call to a busy station. When the busy station becomes available, it automatically rings and is connected to the waiting call.
Attendant console display	Assists attendants in handling calls efficiently. The display unit is built into the MBS Attendant Console. It consists of a 16-character alphanumeric display, 28 light emitting diodes (LEDs), and a 28-button keyboard.
Busy verification	Allows the attendant to determine whether stations are busy or idle.