Nortel Symposium Web Response Server

The new frontier of call center solutions.

With more customers looking to the Internet to find answers to their questions, the new Symposium Web Response Server provides the same superior level of service customers can expect when dialing into a call center from their telephone.

Symposium Web Response Server is Nortel's first Internet-enabled call center solution. This innovative technology allows your business to receive, route, track and respond to electronic correspondence from your web site. You can leverage the intellectual resources of your call center agents, as well as increase the efficiency of your business, by utilizing agents to answer electronic correspondence during lulls in telephony traffic.

The net result is increased efficiency, increased productivity, happier customers and decreased costs.