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Service Level Agreements
Although we're sure that you'll come to trust and depend
on Sprint ATM Service for your data transmission needs,
we know that you need firm and specific guarantees.
That's why we give our new customers (or existing customers
that extend contract terms) service level agreements
(SLAs), backed by credits, to guarantee that our ATM
service meets the performance criteria that we promise.
The following SLAs are available with your Sprint ATM
Service.
Data Delivery Rate
Network
Delay
Port Availability
Data Delivery Rate
Sprint will maintain the following data delivery rate
(DDR) for permanent virtual circuits (PVCs).
- CBR - 99.99 percent or greater
- VBR-nrt - 99.9 percent or greater
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Network Delay
The network delay service level agreement varies by
speed and service category:
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Class
of Service
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CBR
|
VBR-nrt
|
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Access
Bandwidth
|
DS1
-
NxDS1
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DS3
|
OC-3
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DS1
-
NxDS1
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DS3
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OC-3
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*Committed
PVC Delay in milliseconds (ms)
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Less
than or equal to 40
ms
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Less
than or equal to 37
ms
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Less
than or equal to 36
ms
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Less
than or equal to 50 ms
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Less
than or equal to 47 ms
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Less
than or equal to 46 ms
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Port Availability
Sprint offers the following port availability guarantees:
- 100 percent end-to-end Sprint-provided enhanced
metropolitan-area Synchronous Optical Network (SONET)
- 99 percent end-to-end Sprint-provided non-enhanced
metropolitan-area SONET access or dedicated local
access
- 100 percent POP-to-POP availability for each port
that utilizes customer-provided local access
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You can be assured that through this comprehensive
SLA package you can confidently run mission-critical
applications and support the mixing and matching of
various services to build your own virtual private networks.
Our digital, fiber-optic backbone network with SONET
architecture, combined with more than two decades of
experience in data network management, means we can
offer these data service guarantees with complete confidence.
Service level agreements may not be available in your
area. For more details, please contact Sprint.
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